Surface Smart Terms and Conditions

We are pleased to make available to you the Surface Smart from January 1st - 31st December 2024 (both dates inclusive). 

The Program

The primary goal of Surface Smart is to reward Ingram Micro individual partner representatives on growing their Ingram Micro Surface business. Individuals may be entitled to the Incentive (defined below) upon attainment of the goals and objectives (stipulated below). The Program may be referred to as Surface Smart (“The Program”).
 

Eligible Participants

The Program is open to Ingram Micro Surface Smart account holders in Australia ("Participants"). Through their participation in the Program, Participants are deemed to have accepted these Terms and enter into a binding agreement with Ingram Micro. If a Participant does not wish to accept these Terms, they should refrain from participation. If, during the Program Period, the Participant’s status changes so that they are no longer eligible to participate in the Program, they will be excluded from the Program.
 

Program Award

Participants who fully and completely meet the Program Requirements will be eligible to receive the Program rewards ("Award"). Rewards earned are only valid for approved activities as outlined and completed on the Surface Smart website. Rewards will be awarded once each activity is completed and verified by Ingram Micro. Rewards will not be awarded until this time.

Earn rewards when you complete the below activities:

DEVICES

All completed activities must have an “available rewards balance” at the time of claiming and must not exceed the reseller organisation cap, to be eligible for rewards.
 

HUB

 

Rewards - Mobile Pay

Mobile prepaid Mastercard’s are valid for 36 months from the date of issue. To access you must download The Card Network App, card cannot be printed as a voucher for use. To be able to redeem virtual Mastercard rewards you must maintain enough reward $ to meet the minimum reward denomination of $20. If at redemption, program period close or account closure your rewards does not meet the minimum redemption of $20, all current monies ($) will be forfeited.
Not redeemable for cash and cannot be exchanged. Any unused value after the expiry date of any Digital Mastercard will not be refunded or credited. At the time of purchase, you should know your account balance. You may obtain your current balance 24 hours a day, 7 days a week by logging into your account on The Card Network app. If you attempt to make a purchase that exceeds your balance, the transaction will be denied. Cardholders are responsible for all purchases made with their Virtual Card.
Currently only compatible with Australian mobile numbers. Compatible with Apple Pay, Google Pay, and Samsung Pay.
Valid instore or online where prepaid Mastercard is accepted. For online use the total transaction value cannot exceed the available Digital Mastercard balance unless the merchant site has the capability to support split transactions. For full terms and conditions, please view them here.
 

Using your Mobile Prepaid Digital Mastercard:

If the card is issued via email, the activation process is as follows:

Upon placing the order customer will receive an email to confirm their details.

Upon confirmation, an SMS will be sent to the mobile number entered with a link to their Digital Mastercard.

They will need to click on the link in the SMS and follow the instructions to download The Card Network app and add the card to their mobile wallet.

 

If the card is issued via sms, the activation process is as follows:

An SMS will be sent to the mobile number entered with a link to their Digital Mastercard.

They will need to click on the link in the SMS and follow the instructions to download The Card Network app, and add the card to their mobile wallet

It’s as easy as 1, 2 , 3

Reward(s) Error Policy

This Reward(s) error policy (the “Reward Error Policy”) applies to each Participant in Surface Smart Accidental typographical errors sometimes occur in Reward(s) descriptions or values.  In this event, Ingram Micro reserves the right to notify you of the correct description or value before Reward(s) is shipped.  The Reward(s) Error Policy requires prompt mitigation and recovery of all Reward(s)s issued in error for any reason; including, but not limited to data inaccuracy, inaccurate Reward Points’ valuation, processing error or miscommunication. The Reward(s) Error Policy requires immediate steps be taken to mitigate loss by reversing Reward Points deposited to Participant accounts in error, placing a hold on delivery and fulfillment of Reward(s), and/or cancelling Reward(s) orders. As a result of error mitigation steps, a Participant may have a negative Reward Points account balance. A Participant can restore his or her Reward Points’ account to a positive balance by receiving further Reward Points; or, participants may elect to be credited Reward Points by returning Reward(s) previously received by the Participant.
 

Program Requirements and Claims

• Resellers must have an account with Ingram Micro.

• Ingram Micro will provide the Award to a Participant who meets the Program Requirements and has made a Claim for the Award. The Program Requirements are as follows: Eligible Partners are required to register their inclusion in the program via the Surface Smart Website.

• To have a valid claim for the Award, the Participant must be in good standing with Ingram Micro at the time of the claim, must not be in breach of these Terms or any other agreement that they have in place with Ingram Micro and must demonstrate to Ingram Micro’s satisfaction that they have fully and completely met the Program Requirements ("Claim"). For a Participant’s Claim to be valid, it must also be made in accordance with these Terms and all terms contained in the Program materials and, where applicable, the relevant Partner Program.
   

General Terms

• Unless a different governing law is stated to apply in the specific terms of a Program, the terms and conditions of the Program are governed by the laws in Australia as applicable.

• No exceptions to the Program will be allowed. Ingram Micro has the right to deny all claims that do not meet the criteria and requirements outlined in the Program.

• Ingram Micro reserves the right to modify, extend or discontinue the Program, in whole or in part, at any time and without further notice. Without limiting the generality of the previous sentence, the eligible Ingram Micro products and/or services included in the Program may be changed or substituted at any time.

• The Program may not be combined with any other Ingram Micro offer, incentive or promotion, unless otherwise stated in the Terms.

• All sales are calculated in AUD.

• Ingram Micro has the right in its absolute discretion to deny any claim to entitlement under the Program and/or may prohibit a Participant from participating in the Program where Ingram Micro (in its absolute discretion) determines that such Participant is attempting to undermine the legitimate operation of the Program by cheating, hacking, deception or other unfair playing.

• All decisions by Ingram Micro are final.

• The Program is void to the extent prohibited or otherwise restricted by applicable local law. If a portion of the Program is found to be prohibited or otherwise restricted by applicable local law, only that portion of the Program will be void.

• Ingram Micro, and all their respective officers, directors, employees, representatives, and agents will have no liability to, and will be held harmless by a Participant making a Claim under the Program, for any loss, damage or liability directly or indirectly related to the acceptance, possession, delivery, use or misuse of any matter or thing awarded under the Program.

• Any disputes, legal claims and causes of action arising out of or in connection with the Program will be resolved individually, without any resort to any form of class action.

• Ingram Micro is not responsible for any lost, late, or misdirected mail (including email) nor for any errors, omissions, interruptions, defects, or delays in any technical platforms or means of electronic transmission used in the publication or Participation of the Program.

• If Ingram Micro collects any personal data of a Participant because of their participation in this Program, Ingram Micro will deal with that data in accordance with its Privacy Policy.

• Ingram Micro will have no liability to any Participant or other person under the Program or otherwise for lost profits, loss of use, lost or corrupted data, loss of goodwill or for any incidental, indirect, special, or consequential losses or damages arising in connection with or under the Program and/or the Program terms and conditions, even if Ingram Micro has been notified of such losses or damages.

• Any FBT liability is the responsibility of the Individual Partner Representative “Participant”. Consequently, it is solely the Individual Partner Representative's responsibility to report and pay all applicable taxes or duties that may be required under any appropriate laws related to the Incentive(s) he/she receives. The Individual Partner Representative may consult his/her own tax advisor with any question or concern about the taxes that apply to him/her in relation to this Program.

• Promotion terms and conditions may be changed or varied at any time without notice.

• Ingram Micro Australia reserves the right to terminate the promotion in whole or in part at any time without prior notice and without liability. Errors and omissions are excluded.

• All other trademarks, brand names and product names are the property of their respective owners.
   

Any questions regarding this Program should be addressed to support@imsurfacesmart.com.au.

By clicking “I Agree” upon registration, Partner is indicating that a representative of the Partner with the authority to bind the Partner contractually has read and agreed to the terms and conditions of this Agreement and The Program.